Business Base Features
Conversation AI
An AI assistant in your Business Base inbox that answers web chat and messages, and lets a person take over.
InPreflight (not included)Takeoff (not included)CruiseOrbit
Cruise includes AI web chat, texting, and missed-call text-back. Orbit adds an AI receptionist that answers calls. Also sold on its own as an add-on.
On your website and in your messages
On your website, AI web chat answers questions from your business details and asks for a name and a phone number or email.
What you see
- Sample settings for what the AI can do.
It also replies to Facebook, Instagram, and WhatsApp messages.
What happens to a chat
- A visitor asksAI web chat answers from your business details.
- It takes their detailsA name and a phone number or email, saved as a contact in your CRM.
- A person follows upYour team gets an email, and can join the chat and take over.
What it needs
- Your business profile filled in: hours, services, and address.
- The web chat code on your website, or the WordPress plugin.
- A Facebook Page and an Instagram business account, for messages.
- For texting in the US, a business registration first, which can take a few weeks.
Set up your web chat
Book a time to talk through what it should answer and who follows up.